FAQ & CLAIM PROCESS

 

Automobile insurance in India involves a structured process for settling claims arising from accidents, theft, or third-party liabilities. The process is generally divided into Cashless Claims (at network garages) and Reimbursement Claims (at preferred garages). 

Here is a comprehensive breakdown of the claim process, FAQ, and key considerations based on common industry practices

Automobile Insurance Claim Process

1. Immediate Steps Post-Accident/Theft

• Safety First: Ensure the safety of all individuals. Move the vehicle to a safe spot if possible.
• Inform the Insurer: Notify your insurance provider immediately (within 24–72 hours) to avoid claim rejection.
• File an FIR: Mandatory for theft, third-party injuries, or major damage.
• Document Evidence: Take clear photographs/videos of the damage, accident spot, and third-party details. 

2. Types of Claim Settlements

• Cashless Claim (Preferred):
  1. Take the vehicle to an authorized network garage.
  2. An insurer-appointed surveyor assesses the damage.
  3. Insurer pays the garage directly after repairs.
  4. You pay only for deductibles and non-covered parts (depreciation).
• Reimbursement Claim:
  1. Repair the car at any garage.
  2. Pay for repairs upfront.
  3. Submit the original bills and repair invoices to the insurer.
  4. The insurer reimburses the approved amount
  5. 3. Required Documents
     • Duly filled and signed claim form.
     • Copy of the insurance policy.
     • Copy of the Driving License (valid).
     • Copy of the Vehicle Registration Certificate (RC).
     • FIR copy (for theft, third-party, or major damage).
     • Original repair bills and payment receipts (for reimbursement).
     • Final Police Report / Non-Traceable Report (for theft)
     • 4. Theft Claim Process
       1. Lodge an FIR at the nearest police station immediately.
       2. Inform the insurer with the FIR copy.
       3. Submit documents (RC, Keys, FIR, RTO Transfer papers).
       4. Police investigation: If the car is not recovered, obtain a non-traceable report.
       5. Settlement: The insurer compensates based on the Insured Declared Value (IDV).